LoginThinking in Services: Encoding and Expressing Strategy through Design
Description:
We think we know services ― not a day goes by without using them ― until we have to design them. It is then that their realities confront us, teasing us sometimes. While services have always been ‘designed’, the qualities of their designs are more important than ever, given how much more we depend on them. Thus the need for deepening our understanding of what services are, what they can be, and why they fail ― often in unexpected ways. This book reveals the surprising design of services ― their internal structure or ‘DNA’ ― through simple diagrams. It introduces a language and format for describing the concept
... (more)
Manufacturer: BIS Publishers
Release date: 18 December 2018
ISBN-10 : 906369489X | ISBN-13: 9789063694890
My tags:
Release date: 18 December 2018
ISBN-10 : 906369489X | ISBN-13: 9789063694890
Add tags
Update feed
Rachel added this to wanted list 4 years, 8 months ago