Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
Manufacturer: Crown Business
Release date: 8 July 2008
ISBN-10 : 038552272X | ISBN-13: 9780385522724
Release date: 8 July 2008
ISBN-10 : 038552272X | ISBN-13: 9780385522724
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