Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Manufacturer: McGraw-Hill
Release date: 26 August 2004
ISBN-10 : 0071446524 | ISBN-13: 9780071446525
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Release date: 26 August 2004
ISBN-10 : 0071446524 | ISBN-13: 9780071446525